We welcome our customer feedback

Customer feedback

Below are just a few examples of genuine letters of praise we have received
from our customers for which we thank them
- the originals of these and many more can of course be viewed at our office upon request.

To Neil & Ben,
Thanks for the attention to detail that you showed when installing our new boiler and radiators. The job was done to a very high standard and we will definitely be recommending you to our friends and family. We look forward to dealing with you again in the future.

Rob & Marie Best, Midsomer Norton.

Dear Ben,
We enclose a cheque for the installation of a new Worcester Bosch boiler. We are very pleased with it & with the way you carried out the work and tidied up afterwards.
Yours Sincerely,

Valerie Bettey, Hunstrete.

Dear Neil & Ben,
Just a quick note to say a huge Thank you for all your work on my plumbing and giving me hot water back again. It is now brilliant and you have given me my evenings back again after two years of no-hope plumbers and electricians trooping through, it’s wonderful! Thank you also for fitting me in always so quickly when I know you’re very busy. You are both absolute stars, Thank you so, so much again.

Caroline Banfield, Trowbridge.

Dear Sir,
Thank you for your invoice as requested I enclose a cheque. In addition, my wife and I would like to comment on the apparent competence and efficiency of the 2 gentleman who worked on our ESSE range on Friday evening. I write also to confirm that we would like you to carry out the annual service of our ESSE.
Thank you also for the quote for the decarbonising tool which is acceptable, we would like you to install this part when the ESSE is serviced.
At the same time as the ESSE is serviced we would like your staff to carry out the following additional work, annual service of Camray Quartet boiler in the house, annual service of combi boiler in the cottage in garden and annual landlords certificate for combi boiler in the cottage.
Yours Faithfully,

F J Maclean, Wincanton.

Dear Mr Parsons,
Please find enclosed cheque as promised, the boiler is running well at the moment so fingers crossed! Many thanks for your help and I shall certainly be recommending your company to our friends.
Yours Sincerely,

Gloria Foundling, Clutton.

Many Thanks Ben!
You’re a life saver…… boiler now working.
Very, very Grateful.

Mr Graham Gane, Bath.

Dear Ben & Neil,
I am delighted with the finished result and will have no hesitation in recommending your work.
It was a pleasure having you working in my house.
Yours Sincerely,

Brian Kissane, Chilcompton.

Dear Neil,
Really pleased with the work carried out by Ben, Please find payment enclosed.
Thanks again for a very high standard of service and workmanship.
Regards,

Geoff Jones, Trowbridge.

Dear Ben & Neil,
Please find enclosed cheque for the replacement of 3 port valve motor head.
All things now seem to be working fine again, thanks for your assistance once again.
Best Wishes,

Richard Holland, Wellow.

Dear Ben & Neil,
Many thanks for carrying out the work at my father's property at Farmborough, I enclose my cheque.
Yours Sincerely,

Andy Parfitt, Southampton.

Hi Guy's,
We have sold the property in Radstock, thank you for your service over the year's.
Best Regards,

Nick Dando, Penzance.

Neil & Ben,
Thanks as always for a great job!

Sarah Orme, Glastonbury.

Dear Mr Parsons,
Please find enclosed a cheque to cover cost of repair to Ideal Classic FF Boiler.
May I take this opportunity to thank Ben for all his hard work and determination in getting our boiler to work, he was a very patient and polite man.
I would have no hesitation in recommending your company to friends and family, and would certainly return myself if ever there was a need.
Yours Sincerely,

Mrs Dimery-Seek, Midsomer Norton.

Heatwest,
Thank you for diligent work done by Ben.
Regards

Mr Bertuello, Midsomer Norton.

Heatwest,
We would like to say many thanks for working to replace our boiler etc, and carrying out the work to such an exacting and professional way.
The end result is something we wished for but did not know if it was obtainable, we will be in touch again to have it serviced etc.
Again very many thanks.
Kindest Regards,

Aubrey & Pauline Poole, Paulton.

Heatwest,
Thank's for very prompt service & excellent job.

Harry Connell, Bishop Sutton.

Dear Neil & Ben,
Thank you both so much for a wonderful job.
Please have a drink on us!

Sue & Tim Bowden, Radstock.

Heatwest,
Thank you so much to Heatwest who returned my call and turned up at the time they said they would. We have had trouble even getting a heating engineer to ring us let alone turn up.

They arrived at 6.00pm and stayed until 9.30pm to fix the problem and even drove to get a new part. They also fixed a couple of other faults with a vent, they had noticed and we hadn't. All this out of normal working hours and I am sure at the end of a very long day.

I will not hesitate to recommend you to everyone I know this is really fantastic customer service.

Helen Bowman, Paulton.

Heatwest,
Thanks for another excellent job.

Mr Wymark, High Littleton.

Dear Ben,
Many Thanks for a very clean and tidy installation. We would be happy to recommend you to any potential customers who were considering using your services.

Once again, many thanks

Roland & Lynne Grossett, Nunney.

To Ben,
Please find enclosed cheque for the work carried out at my parents home.
Thank you for being so helpful and understanding, right from start to finish.
You have done a wonderful job, which we all appreciate.

Many Thanks again.

Madeline & Adrian Mitchell, Midsomer Norton. 

Heatwest,
Great job-Thank you!
(-:

Sarah Cameron, Bishop Sutton.

Heatwest,
We have had our central heating installed and serviced by Heat West and recently had a shower installed. Excellent service from these Guys. Highly recommend them.

Mr & Mrs M Gibbs, Kilmersdon.

Heatwest,
Very many thanks Ben, you have done a brilliant job !
Best wishes.

Graham & Claire Ford, Timsbury.

Morning Neil,
We are pleased with the work Ben did for us. He seemed very professional and meticulous as well as being quiet and hard working.
Having the controls downstairs is a big benefit for us in addition to the boiler working well.

Thanks again.
Regards,

Sally Baker, Midsomer Norton.

Ben,
Thank you so much for all your hard work & kindly explanations !

Monica & Dennis Watson, Midsomer Norton.

Heatwest,
Thank you for a super, super job. The man who did the installation of my Bosch gas hob was absolutely brilliant. He was polite, clean and fantastic and if I want anything else done, you will be the people I will call.

Thank you so much for your help.

Mrs Phillips, Midsomer Norton.

Dear Ben and Neil,
We would like to thank you both for installing the new oil boiler last week. You were very professional in all that you did and it was a pleasure to have you do the work for us. We have no hesitation at all in recommending Heatwest to anyone who needs the services you have to offer.
We also thank you for being so friendly and positive in all that you did. THANK YOU.
No doubt you will be in touch when servicing is due.

With our kind regards and best wishes for your continued success.

Tony & Judy Griffith, Norton Malreward.

Heatwest,
Many thanks for coming out so fast, I was very grateful.

Kind Regards,

Pauline West, Oakhill.

Heatwest,
Thank you so much for doing our radiator's and leaving the place so tidy-they look a lot better!!!

Thanks again,

Sam McArthur, Wick.

Dear Sir or Madam,
Many thanks for servicing our boiler on Saturday.

Once again, many thanks and kind regards,

Nigel Wood, Paulton.

Dear Neil & Ben,
We live in an area surrounded by local heating and plumbing firms the majority of which were contacted when our 20 year old water heater showed signs of old age, everyone contacted duly turned up and began quoting for extensive works for replacement water heater. Heard about Heatwest quite by accident but saw that they had worked out of Midsomer Norton and didn't think for a minute they would come out to us in Westbury.....But they did and how great to find someone who is not out to rip customers off but looked at our problem and told us that it should be possible to repair our water heater instead of replacing it. A fantastic job carried out by Ben our heater has been given a new lease of life, couldn't have asked for more, thank you.

Julie Smith, Westbury.

Please leave your feedback
Please complete the feedback form below if you have had any plumbing or heating works completed by Heatwest recently - we of course welcome your comments to display on this page.